Refunds and cancellations
Short version: if we got it wrong, or it arrived broken, we fix it. Tell us within a few days and send a photo.
Cancelling an order
Email kalakirtiiii@gmail.com with your order number and we will cancel it, as long as the parcel has not already gone to the courier. Once it has shipped, it has to be treated as a return instead.
We may also cancel an order ourselves — if a piece turns out to be damaged before it goes out, or the address cannot be delivered to. You are told why, and paid back in full.
Damaged, faulty, or not what you ordered
Tell us within 7 days of delivery and send a photo of the piece and the packaging. We will replace it, or refund it if a replacement isn't possible. You do not pay return postage in these cases.
Changed your mind
Everything here is made by hand in small batches, so we cannot take back a piece that is simply not wanted once it has been delivered — it cannot be resold as new. If something is genuinely wrong with it, the paragraph above applies instead.
What handmade means
Small differences in colour, finish and size are part of the work, not faults: no two pieces are identical, and photographs cannot show colour perfectly. Those differences are not grounds for a refund on their own.
How refunds are paid
A refund goes back the way you paid. If you paid online, it returns to the same card or account, usually within 5 to 7 working days once we approve it — the bank sets that timing, not us. For a cash-on-delivery order there is nothing to return unless you have already paid the delivery agent, in which case we transfer it to your bank account.
Asking for help
Email kalakirtiiii@gmail.com with your order number. A person reads it, and we aim to answer within two working days.